Return policy

JAMESTYLE RETURN POLICY

We offer a 30-day return policy , which means you have 30 days after receiving your item to request a return.

 

RETURN CONDITIONS

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn and unused , with tags attached
  • In its original packaging
  • Accompanied by receipt or proof of purchase

To initiate a return, contact us at support@jamestyle.com.

Returns must be sent to the following address: Rue de la République, 97100, GP.

If your return is accepted, we will send you a shipping label and instructions on how to return your item. Items returned without prior notice will not be accepted .

 

DAMAGED PRODUCTS OR ORDER ERRORS

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or you received the wrong product , so that we can assess the issue and resolve it.

To report an issue, contact us at support@jamestyle.com .

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Some items cannot be returned , including:

  • Perishable products (food, flowers, plants)
  • Personalized items (special orders, custom products)
  • Personal care products (cosmetics, beauty products)
  • Hazardous materials, flammable liquids or gases

We also do not accept returns on sale items or gift cards .

If you have any questions about a specific item, please feel free to contact us at contact@jamestyle.com .

 

EXCHANGES

The fastest way to get a new item is to return the one you have , and once the return is accepted, make a new purchase .

 

14-DAY RIGHT OF WITHDRAWAL FOR THE EUROPEAN UNION

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days , without justification. The return conditions are the same: the item must be new, unworn, with its tags and in its original packaging , accompanied by the receipt or proof of purchase .

 For any request regarding the right of withdrawal, contact us at contact@jamestyle.com .

 

REFUNDS

We will notify you once we have received and inspected your return. If the refund is approved , it will automatically be applied to your original method of payment within 10 business days .

Please note that processing by your bank or credit card company may take some time.

If more than 15 business days have passed after the refund was approved, please contact us at support@jamestyle.com .